Return and Refund Policy

 

At Samarth Cactus Nursery, we aim to provide high-quality plants and excellent service. Please review our return and refund policy below:

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1. Return Window

• We accept returns for damaged or defective plants reported within 10 days of delivery.
• Returns for other reasons (e.g., healthy but unwanted plants) are not accepted, as these are live products.

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2. Conditions for Returns

• Plants must be returned in the same condition they were received.
• Only damaged or defective plants are eligible for returns or refunds.

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3. Damaged Plants During Transit

• If plants are damaged during shipping, we will provide a replacement at no extra cost.
• To process the replacement, customers must send a photo of the damaged plants to us via WhatsApp at 7391871001 or email us at officialsamarthcactusnursery@gmail.com within 12 hours  of receiving the package.

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4. Refund or Replacement Process

• Upon approval of a return request, customers can choose between:
  a) A replacement for the damaged product, or
  b) A refund for the order amount.
• Refunds will be processed within 8 business days after review.

5. For all international orders

• Once the plants are dispatched from our facility, Samarth Cactus Nursery’s responsibility ends.
• After dispatch, any customs delay, rejection, damage, or non-delivery due to import regulations or inspection is entirely the customer’s responsibility.
• No refund, replacement, or claim will be accepted for international shipments once they have been dispatched from India.

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6. Contact for Returns
For any return or refund requests, please contact:

• Phone: 7391871001
• Email:officialsamarthcactusnursery@gmail.com

Thank you.